These General Conditions of Sale apply to all business relations between Italian Caffe Aroma ( Pvt ) Ltd. as the operator of www.caffearoma.lk, and its customers, as defined at the time of conclusion of the contract.

The presentation of products in our online shop does not imply a binding offer, but a non-binding online catalog. By clicking the [Buy/Purchase] button, you agree to a binding order of all goods in the shopping cart.

Confirmation of receipt of the order is provided by automated email after sending the order and does not constitute an acceptance of a contract at that stage. Acceptance of your order is confirmed either by sending you a separate order confirmation by email or by processing the order and initiating shipment within 3 days.

It is your responsibility to verify the quantity and condition of the merchandise upon delivery. In case you observe damage or missing items, you must notify and file claim with the carrier and inform Italian Caffe Aroma ( Pvt ) Ltd. within 7 days after delivery. Italian Caffe Aroma ( Pvt ) Ltd. shall in such a case provide you with identical replacement merchandise.

The prices are valid at the time ordering. The period of validity of our limited offers can be found where they are illustrated on the Website. All prices include tax but exclude shipping costs.

We offer FREE shipping throughout the Sri Lanka on orders of Rs. 5000 and above, not including shipping costs. Your order total must be Rs. 5000 or above, before adding shipping costs, to qualify for Free Shipping. For orders less than Rs. 5000, shipping costs are only Rs. 200 for regular delivery. All shipping and handling fees are non refundable.

All orders will be processing and shipping within 24 hours Monday through Friday, after we have receive the final payment. We ship out of Down South orders via the courier services of Domex and Certis Lanka. Your order should reach you within 2-3 days after it has left our facilities. Shipping during Holiday times can increase delivery time to 3-4 days.

Italian Caffe Aroma (Pvt) Ltd. shall delivery the ordered goods to the address provided by the customer. In case of delays in delivery, we shall inform you immediately.

Until complete payment is receive, the goods shall remain the property of Italian Caffe Aroma ( Pvt ) Ltd.

We accept a variety of payments for your online order (e.g. Bank Transfer / Deposits or Credit / Debit Card) or will accept payment by cash or cheque for onsite delivery.

Italian Caffe Aroma ( Pvt ) Ltd. retains the right only to accept certain payment methods in individual cases.

If you have any further questions, please contact our customer service.

When redeeming a voucher and/or coupon code, please note the specific redemption conditions, such as minimum order quantity, validity, etc. Only one voucher and/or coupon code, or customer-related reduction, may be redeemed per order. Voucher and/or coupon codes cannot be exchanged for cash and no change will be given when the full value is not used. Resale of vouchers and/or coupon codes is not allowed.

You have the right to cancel your order in text form (letter or e-mail) or return any merchandise that does not suit you within 7 days after receipt of the order. Italian Caffe Aroma (Pvt) Ltd. will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, Italian Caffe Aroma (Pvt) Ltd. shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 15 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.

If you are not satisfied with your order and would like to return the coffee products, please contact us within 7 days of receipt of your package. We will accept returns of unopened boxes, and will refund your order via your original payment method.

Once you have contacted us to initiate a return, you may ship the package to us, or Italian Caffe Aroma will e-mail you a Return Shipping Label which you can then print out and attach to your package for the return. All return labels are processed through the above mentioned courier, and you can schedule a pick-up, or drop off your package at courier branches.

If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Italian Caffe Aroma (Pvt) Ltd. will bear the costs of the return shipment in all cases when the wrong merchandise was delivered and in cases when only a partial order was sent.

Please be aware that our customers will bear a Return Shipping Cost of Rs. 200 for 1^st Kg and Rs.50 for each additional 1Kg on all orders should you use our return labels. This Return Shipping Fee will be deducting from your refund.

Please read our detailed Privacy Policy.

Italian Caffe Aroma (Pvt) Ltd

You can contact our Customer Service here.

This agreement shall be governed by the law of the People Republic of Sri Lanka.