FAQ
SHOPPING & PAYMENT INFORMATION
Things are great in business until they are not. Changes are here when things go wrong. If you partner with us, we offered multi types famous European brands and you get the whole package including free Barista Training, Machine Installation and Machine Technical Support plus our expert knowledge and advice.
We have imported below mentioned major brands from Italy.
- Lavazza
- Lavazza Blue Capsules
- Whole Beans
- Ground Coffee
- Paper pods
- Caffitaly System / Coffee Beans & Tea Leaf
- Coffee capsules for Caffitaly and CBTL machines and Whole beans
- Illy
- Illy Capsules
- Ground coffee
- Whole beans
- Nespresso
- Coffee capsules
- Gimoka
- Whole Beans
- Paper pods
- Ground Coffee
We partner with some of Sri Lanka’s leading courier companies. They will deliver your order directly to you. Please make sure that all the address and contact details you’ve provided us are correct to ensure they can get to you quickly! Please note, we cannot deliver to PO Box addresses as someone needs to sign for the order.
If you live in Down south, we may also deliver door to door delivery service that helps us get their orders even faster!
We can deliver to any residential or commercial address in Sri Lanka where a person is available to receive the order. If you aren’t at home during the day, we would suggest having your order sent to your place of business or somewhere where you know someone will be available as the order will need to be signed for.
Yes. You can check with Waybill no.
You should receive your coffees 1-3 working days depending on your location after receiving payments.
At the moment, Bank transfer payments, Bank deposits are available. We are looking into more payment options at the moment.
KEY POINTS OF COFFEE OPERATIONS
The key thing when making coffee is to never ever use boiling water. It burns the coffee and will leave a scorched taste in your customers’ mouths. If you want to make a delish brew, follow our advice! The temperature of the water should actually be between 91 degrees Celsius and 96 degrees Celsius but the closer you get to 96, the better!
There are two ways …
The more accurate method is to use a special milk thermometer, which we can happily supply to your business. The second technique is the good old “hand on the jug” method* and it’s exactly as it sounds. The milk is at the correct temperature when you can just about touch the jug without it burning you.
The ideal temperature is between 70 and 80 degrees Celsius.
Approximately 75% of the world’s coffee comes from Arabica beans. The flavor of Arabica is milder and sweeter than Robusta. Arabica beans also have higher levels of acidity than Robusta beans but contain about half the amount of caffeine.
Robusta coffee beans have a stronger flavor but they are generally considered to be of inferior quality, compared to Arabica. The stronger and more bitter taste of Robusta coffee beans lends itself well to dark roasted coffees such as espresso.
We supply Arabica, Robusta and mixed-blend coffees. Check out our Product Range
Coffee beans have a limited lifespan. You should only ever use the exact amount you need in the hopper. Never leave beans in the hopper and never leave grounds in the grinder. Coffee beans lose their delicious flavor very quickly if they are stored incorrectly. We advise our partners to keep them in a cool, dark and dry place – and never use Kilner jars. Coffee beans gradually release gas which could make the jars explode!
There is no easy answer to this question. It is a very personal choice based on your requirements, budget and taste. We understand that it can be daunting decision but have no fear because our Caffitaly and other selected machines will work with you to understand what you need and help you to decide what type of machine will be most beneficial for you – whether that’s a simple bean-to-cup machine or a sleek n’ sexy machine which makes four espressos at once!
We only supply the best apparatus for our customers because we want to help you serve the best coffee to your customers. Good business for you is good business for us.
The two main coffee machines used commercially are the bean-to-cup machine and an espresso machine. The main difference is that bean-to-cup machines are very simple to use. All you need to do is press a button whereas a traditional espresso machine requires a specially trained barista to operate it. Depending on the skill of the barista, the traditional machine will make tastier coffee.
Reasons to choose a traditional coffee machine
- You want to serve the best tasting coffee possible
- You want coffee that looks awesome
- Coffee is key to your business
- You want to make multiple coffees at any one time
Reasons to choose a bean-to-cup coffee machine
- You want a machine that is easy to use
- You want people to serve themselves
Give us a bell! We provide a call out within 24 hours unless extenuating circumstances prevent us from doing so. You can count on our Caffitaly and other machines. We will get you up and running again asap.
We supply a range of specialist cleaning products which will keep your machine sleek and shiny, but most importantly in good working order. We always recommend that our partners do a “back flush” at the end of every day the coffee machine has been used. Plus, you should clean the steam wand after every use.
Coffee machines are like life partners. The more you cuddle them and show them attention, the more they love you!
Yes, we would always recommend installing a water softener with your coffee machine. Our brew boffins will also service your coffee machines annually. A well-cared for coffee machine is going to be better for your business in the long run! We will remind you when it’s time for a service.